Frequently Asked Questions

Family cards are issued to large families and to families caring for disabled children, regardless of their age.

A large family is a family with 3 or more children, adopted children or children under the age of 18 under the permanent care.

Adult children under the age of 24 also belong to the ranks of large families if they do not have their own children and study in a general education school, vocational school according to a formal education program to obtain a first qualification or study in a higher school according to a full-time study program.

As a member of a large family, an adult child remains after completing general education school until September of the year in which studies traditionally begin at universities or vocational schools.

In a large family, there may be two parents or one parent. If a couple divorces, the status of a large family remains with the parent with whom 3 or more children live based on the court order. The card is also available to a family with children from previous marriages, when there are a total of 3 or more children in the family, regardless of the marriage in which the children were born.

It is important that only those of the parents with whom the child lives by a court order or parental consent have the right to receive the Family Card, and in general, there are at least 3 children in his or her family.

Family caring for or nursing a person with a disability is a family where parents live with a child with a fixed level of disability or an unmarried person of working age with a special need for permanent care (assistance) or with a special need for permanent nursing.

If I care for or nurse a disabled close relative (mother, father, sister, brother), can I have a Family Card?

A family caring for a disabled person is considered to be a family in which the parents care (nurse) an adult or minor disabled child, adopted child, permanent guardian living together. This means that a Family Card is not issued when caring for or nursing a close relative other than a child.

You can check what discounts are provided with the Family Card on the website www.seimos-kortele.lt, and you will recognize the discount places from the special Family Card mark.

Discounts on goods, services and events are provided by Family Card partners – private and public companies and institutions.

Some discounts will be long-term and valid for up to 3 or 6 months, and others are one-time, which are named as “Hot offers” on the website www.seimos-kortele.lt. These can be discounted tickets to the event or other similar one-off offers.

Yes, your family is entitled to a Family Card because the law does not specify in which country a child must study for a general education program as well as a formal vocational training program for a first qualification or in which country they should study for a full-time higher education program.

The application can be filled in on the website www.spis.lt in writing (the application form can be found on the website www.seimos-kortele.lt) and sent to the Department of Supervision of Social Services by post at 13 A. Vivulskio str., 03115 Vilnius, or submitted directly to the department upon arrival.

The application is accompanied by documents on personal data that are not in state and departmental registers or state information systems (according to the specific family situation): a copy of the identity document of the adult applicant – always if a written request is sent.

If necessary, in addition on the request of the DSSS:

  • a copy of the court decision on the determination of the child’s or children’s residence if the parents are divorced,
  • a copy of the court decision on the appointment of a guardian, custodian if the child or children are in custody, guardianship,
  • a copy of the court decision on the adoption if the child or children have been adopted,
  • a copy of the certificate of the educational institution implementing the full-time program of basic, secondary education, vocational training and higher education, if the child is an adult but is studying.

Copies of documents must be certified by either notaries or elders. According to the laws, elders perform notarial acts for the residents free of charge in the territory served by the eldership as well as testify to the authenticity of copies of documents and their extracts.

The application is accompanied by documents on personal data that are not in state and departmental registers or state information systems (according to the specific family situation): a copy of the identity document of the adult applicant – always if a written request is sent.

If necessary, in addition on the request of the DSSS:

  • a certificate issued by the Disability and Working Ability Assessment Office on the level of disability of a minor child or a copy of the certificate of the disabled child;
  • a copy of the certificate for determining the special needs of the person being cared for issued by the Disability and Working Capacity Assessment Office;
  • a certificate of the declared place of residence of the family members (when the disabled child is an adult and lives with his / her parents;
  • a copy of the court decision on the appointment of a guardian, custodian if the child or children are in custody, guardianship,
  • a copy of the court decision on the adoption if the child or children have been adopted,
  • a copy of the court decision regarding the recognition of an adult foster child as incapable in a certain field and the appointment of a guardian, custodian, as well as regarding the determination of the residence of the minor child;
  • a copy of the court decision on the determination of the place of residence of the child or children, if the parents are divorced.

Copies of documents must be certified by either notaries or elders. According to the laws, elders perform notarial acts for the residents free of charge in the territory served by the eldership as well as testify to the authenticity of copies of documents and their extracts.

Municipal social workers who assist individuals in submitting applications for social assistance may, within the scope of their competence, consult individuals and assist in filling in applications and verifying what specific data are not available in state and departmental registers or state information systems.

If the municipal employees who have been granted access to the www.spis.lt system are convinced that the family meets the requirements for Family Card holders, then it is not necessary to attach copies of additional documents to the application.

At this time, it is not possible to update the Family Card details after the online application has been submitted. In this case, the applicant must apply to the Department of Supervision of Social Services from the e-mail specified in his / her www.spis.lt account for adjustment of the application.

The Family Card is issued to a family when three or more children actually live in the same family. If two children live with their father and mother in one family and a third child with their mother in another family, then the family is not considered to be large, despite the fact that the person has three children, one of whom he pays alimony for the maintenance.

In a large family, there may be two parents or one parent. If the couple divorces, the status of a large family remains with one of the parents, with whom a court decision leaves 3 or more children to live.

If a divorced person with children forms a new family with a person who also has children, the number of children in the family is assessed collectively.

The guardian on duty is not entitled to a Family Card because he is not the child’s legal representative. Please note that the guardian on duty does not take care of the children, but looks after the children and receives a set fee for this.

In the event of loss or accidental damage to the Family Card, a new application for a new card may be completed. This can be done either online at www.spis.lt or by submitting a written request to the Department of Supervision of Social Services. In case of loss or accidental damage, a new Family Card is issued free of charge. However, if the Family Card is damaged by intentional actions, the new one will have to be paid for from personal funds.

One Family Card is issued free of charge to the family, on which the names of all family members are indicated.

Pursuant to Item 18 of the Description of the Procedure for Issuance and Use of the Family Card “No more than 6 names of family members shall be indicated on one card. If the family consists of more than 6 family members, the card shall consist of an appropriate number of cards, each of which shall contain the names of the family members and the barcode of the card not indicated on the previous card (s).”

Families with more than 6 people entitled to use the card can receive 2 or even 3 cards, which are considered a continuation of the first card and have the same identification number.

The second or subsequent card is used ONLY for nominal discounts when proof of the identity of all family members and their personal entitlement to discounts is requested.

This card extension is not used when scanning a Family Card when discounts apply.

Each subsequent card records the applicant (mother, dad or guardian) and subsequent family members.

When applying for Family Card discounts and benefits, the family may be asked to provide proof of identity: passport, ID card, driver’s licence, scholar ID card, student ID card or disabled certificate.

Each family member holding this card from the age of 6 can receive and use an additional Family Card.

Adult family members can order an additional card in the same way as the first one – fill in the application on the website www.spis.lt or in writing and send the application to the Department of Supervision of Social Services.

It is important to know that for the production and sending of an additional card it is necessary to pay 1.64 Eur by transfer to the account specified in the SPIS system (the Department of Supervision of Social Services, Swedbank, AB, account number LT36 7300 0101 5987 7233, purpose of payment – for production and sending an additional card to “Name, surname” card holder). The family will receive the additional card within 30 working days of payment.

If another child is born, a new card can be requested. The card is produced and sent free of charge.

The card is valid for 5 years from the date of issue, but no longer than the cardholder is entitled to the card.

Yes, the Family Card can be used by any family member whose name is on the card. An identity document must be submitted at the same time (passport, ID card, driver’s licence, scholar ID card, student ID card or disabled certificate).

The Family Card is produced and sent within 30 working days from the confirmation of the right to receive the card. If the card application was not filled in online but in writing, then it may take a little longer to produce and send the card.

If you have ordered and SPIS.lt shows that your application has been approved and the card is being produced, but you have not received it after 30 calendar days, look for the card at the POST OFFICE where the registered undelivered items are waiting.

If you do not find it there either, it is possible that it has already been returned to DSSS because you have not picked it up within 30 days. In this case, contact the card administration institution. Phone: +370 706 68271, +370 706 64244, e-mail: [email protected] and it will be sent or delivered to you on the spot.

This happens when the courier cannot hand you in the card because he cannot find you at home.

The card is activated the first time it is used to receive a discount.

The e-mail is informational, but you need to read the privacy policy if you want to make inquiries, requests online.

The next time you log in to the www.spis.lt system, you will be asked again if you agree with the privacy policy. Once you agree, you are free to use the services.

Each family member holding this card from the age of 6 can receive and use additional Family Card. Adult family members can order an additional card in the same way as the first one – fill in the application on the website www.spis.lt or in writing and send the application to the Department of Supervision of Social Services.

It is important to know that for the production and sending of an additional card it is necessary to pay 1.64 Eur by transfer to the account specified in the SPIS system (the Department of Supervision of Social Services, Swedbank, AB, account number LT36 7300 0101 5987 7233, purpose of payment – for production and sending an additional card to “Name, surname” card holder). The family will receive the additional card within 30 working days of payment.

When applying for Family Card discounts and benefits, the family may be asked to provide proof of identity: passport, ID card, driver’s licence, scholar ID card, student ID card or disabled certificate.

The additional card has a unique number and is separate from the main card partner loyalty programs meaning that everyone with an additional Family Card is treated as a separate recipient of the discount.

Derybos

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